Help center
How can we help?
Answers to the most common questions about quotes, shipping, tracking and delivery. Still stuck? We are one message away.
FAQs
Frequently asked questions.
Quotes and pricing
How is my quote calculated?
Your estimate is itemised into freight (by weight and method), estimated duty and clearance, and last mile delivery to your city. You see every line before you commit.
Are there any hidden fees?
No. The quote breaks out every charge. Note that final duties and clearance are assessed by Ghana Customs on arrival, so the duty line is a best effort estimate.
Do I need an account to get a quote?
No account needed. Use the quote calculator any time. If you would like us to follow up, add your email and save the quote to get a reference number.
Shipping and delivery
How long does delivery take?
Air Freight typically takes 5 to 9 days from China to Ghana; Sea Freight 30 to 55 days depending on your city. Your quote shows an estimated window for your specific shipment.
Which cities do you deliver to?
We deliver nationwide, including Accra, Tema, Kumasi, Takoradi, Cape Coast, Koforidua, Ho, Tamale, Sunyani and beyond. Delivery to some regions carries a small surcharge shown in your quote.
Can you pay my supplier in China?
We do not buy goods on your behalf, but our RMB Transfer service lets you pay your Chinese supplier directly and securely. Once they release the goods, we ship them to Ghana.
Tracking
Where do I find my tracking number?
Your tracking number (for example ND-120226-123456) is sent by email and SMS the moment our team logs your package into the system. Enter it on the Track page.
How often does tracking update?
In real time. As soon as our team changes a package's status, the timeline reflects it, with no waiting for overnight batch updates.
Still need a hand?
Our team is available Monday to Friday 8:00am to 4:30pm GMT.